Jorge Cruz is a Support Engineer IV at Amazon, currently responsible for technical support and operational excellence. They previously held various roles, including Automation System Test Lab Technician at Qualcomm Technologies, where they maintained an extensive test farm for continuous integration processes. Additionally, they served as a Senior L1 Helpdesk Technician at Whole Foods Market, providing senior-level technical support across retail systems. Jorge's career has included diverse roles in customer service and management, showcasing their versatile skill set. They earned a High School Diploma from Rialto High School and furthered their education at the University of California, San Diego.
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