Josh Bean is an accomplished technical writer and IT professional with extensive experience in various roles across prominent companies. Starting as a Help Desk Technician at Microsoft, Josh advanced through positions such as Help Desk Team Lead at ITT Systems and Executive Support Analyst at Expedia, providing technical support to large user bases. At Amazon, Josh progressed from Technical Writer to Principal Technical Writer, contributing to the documentation of AWS security products and leading efforts to enhance AWS's technical content. Additionally, academic achievements include a Master of Science degree in Human Centered Design and Engineering from the University of Washington, complemented by a Bachelor of Science degree in Business Administration from Colorado State University.
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