Joshua Douglas is an Executive Customer Relations, Insights & Quality Specialist at Amazon, where they drive quality assurance and handle escalated customer service issues. They previously worked at DIRECTV as a Team Support Specialist, coaching customer service agents and enhancing team morale. Joshua's earlier roles include positions at Weather Shield Windows and Doors, GC Services, and The Wendy's Company, where they gained substantial experience in customer relations and quality control. Joshua earned a Bachelor of Applied Science in Business Administration and Management and an Associate of Arts in Social Sciences from Ohio University.
Location
South Point, United States
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