Joy Sassone is a Senior Manager of Customer Experience, Technical Training, and Quality in the healthcare sector, with over 10 years of professional experience dedicated to client engagement and employee development. Joy has held various roles, including Senior Trainer and Training Team Manager at Omega Healthcare Management Services, where leadership capabilities were cultivated. Currently, Joy is focused on transformative processes at EXL, empowering a diverse team and fostering a culture of continuous improvement. Joy began their career as an Editorial Assistant at RMM OnBooks Publishing Philippines and has since developed a robust skill set through numerous roles in customer service, technical training, and communication analysis. They hold a degree in Communication Arts from the University of Santo Tomas.
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