Jozef W. is an experienced Support Engineer Manager currently working at Amazon, where they focus on technical leadership and global support strategy. Previously, Jozef served as a Senior Application Support Engineer Manager at CNBC, leading a team that enhanced incident response processes and significantly improved customer satisfaction. With a robust background in application support and development, Jozef has also held roles at companies like BILL, Plastiq, and Zoox, where they resolved complex technical issues and implemented automation to streamline support operations. Jozef is pursuing advanced degrees in Computer Science and Biological Science at esteemed institutions including Georgia Institute of Technology and Carnegie Mellon University.
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