Juan Y. is a customer-focused Program Manager at Amazon, bringing five years of experience in e-commerce and retail. Previously, Juan contributed to Apple as a Technical Expert and Specialist before advancing to various roles at Amazon, including Quality Assurance Specialist and Post Delivery Experience Project Manager for Italy and Spain. Currently, as a CX Program Manager, Juan enhances post-purchase processes through data-driven insights, aiming to improve customer satisfaction. Juan holds degrees in Industrial and Product Design from both Universidad de Cádiz and Universidad Politécnica de Madrid.
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