Julie Simpson is a seasoned customer success leader and vendor management professional with extensive experience in client services and contact center operations within global organizations. Julie began their career at Convergys, where they held multiple managerial roles, contributing to the success of a $240M/year telecom account. During their tenure at Expedia Group, Julie served as Sr. Director, leading a team that achieved historic customer service performance and successfully managed a $400M/year vendor footprint. Currently, Julie is the Director of Americas Global Outsourcing at Amazon, where they continue to drive performance optimization and innovative solutions. Julie holds a Bachelor of Arts in English from Dalhousie University.
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