Kalpana Vikrant is a senior leader in WW Program and Operations Management with 20 years of experience, predominantly within leading multinational corporations. Kalpana has been recognized for partnering with global stakeholders to enhance operations, improve process efficiency, and drive customer satisfaction and profitability. Kalpana's experience includes senior roles at Amazon from 2015 to 2018, where they managed import operations and vendor experience, and at Microsoft from 2011 to 2014 as a Support Engineering Manager. Prior to that, Kalpana served as an Assistant Manager in Customer Services at AXA Business Services Pvt. Ltd from 2004 to 2011.
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