Karol Torres is a Program Manager II at Amazon's D2AS Research team, where they lead research initiatives aimed at enhancing employee experience and development. They have expertise in Employee Experience research and survey analysis, employing both qualitative and quantitative methodologies to provide actionable insights for strategic decision-making. Prior to their current role, Karol held various positions including Program Manager and VoC Analyst at Amazon, Team Lead at ASSURANCE, and Customer Care Specialist at Tarte Cosmetics. Karol studied International Business at Universidad Internacional de las Américas and is pursuing a Bachelor of Applied Science in Business Administration and Management at Universidad San Marcos.
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