Katie Young is an experienced manager at Amazon, currently serving as the Manager of Direct Fulfillment Transportation Execution since December 2016. In this role, Katie built and oversees a team of eight, focusing on vendor performance, carrier performance, and customer experience, leading to a remarkable 525% increase in associate productivity. Previously, Katie held the position of XLOC Lead Transportation Specialist, where a significant achievement included reducing the defect rate of missing scan data in heavy shipments from 20% to under 1%. As the Schedule Delivery Assurance Team Lead Transportation Specialist, Katie managed ten team members and successfully shortened case queue service level agreements from four hours to thirty minutes with full compliance. Prior to Amazon, Katie worked as an Inside Sales Manager at Hanjin_Official, managing 70 international shipping contracts and creating reports to enhance customer service. Katie earned a Bachelor's degree in English Literature from Arizona State University in May 2011.
This person is not in the org chart
This person is not in any teams
This person is not in any offices