Kayla Cross is a Senior Program Manager III at Amazon, where they leverage a 15-year background in customer satisfaction, leadership, and innovative planning. Previously, they worked as a Chief Purser at American Queen Steamboat Operating Company, a Loan Specialist at the U.S. Small Business Administration, and a Customer Service Representative at American Airlines. Kayla managed teams at Big Lots before joining Amazon, where they have held various roles, including Operations Manager III. They earned a Bachelor of Science in Marketing from Norfolk State University in 2014.
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