Keith Linehan has extensive experience in continuous improvement and operational excellence, having worked at Amazon for over a decade. Starting as a Customer Service Associate at Amazon.co.uk from August 2012 to September 2014, Keith then advanced to the role of Kaizen Promotion Officer at Amazon UK from September 2014 to April 2020. Following this, Keith served as Continuous Improvement Program Manager and Worldwide Customer Service ACES Communication & Engagement Manager from April 2020 to July 2023, focusing on driving enhancements and fostering communication within customer service operations.
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