Kendra Baker is a seasoned professional with extensive experience in security, customer service, and support roles across multiple industries. At Meherrin River Regional Jail, Kendra enforced security protocols and conducted identity verification in a high-risk setting. As a Direct Support Professional at Public Partnerships | PPL, Kendra provided essential assistance to clients, while at Amazon, Kendra demonstrated strong troubleshooting skills and managed sensitive data during order fulfillment. Currently, Kendra serves as a Customer Service Specialist at ResultsCX, focusing on resolving complex technical issues and ensuring security integrity. Kendra is pursuing a Bachelor's degree in Cybersecurity from Western Governors University, following an Associate's degree in Criminal Justice from Southside Virginia Community College and prior studies in Psychology at Southern New Hampshire University, achieving a 4.0 GPA.
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