Kenny Hunter is a seasoned professional in customer experience management, currently serving as the Senior Manager of Product Management for Voice of Customer and Customer Advocacy at Amazon. Since 2019, they have led initiatives that empower Amazon employees to prioritize customer feedback and enhance customer-centered change across the organization. Previously, from 2012 to 2019, they developed a pioneering Voice of Customer program for Amazon's Digital and Device Customer Service, influencing significant improvements in customer sentiment and cost reductions. Kenny's earlier experience includes roles at Best Buy, where they defined and implemented frameworks for customer experience management, enhancing service quality and driving substantial savings. They hold dual MA (Hons) degrees in Town Planning from Edinburgh College of Art and Heriot-Watt University.
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