Kim Leonard possesses extensive experience in management and technical support roles across several prominent companies. As a Team Manager at TELUS International Ireland from May 2016 to May 2021, Kim oversaw devices, escalation management, and social community teams on the Google contract. Prior to this, a position as Quality Lead at Voxpro involved training, coaching, and managing various support activities, including technical support for Google Apps services. Additional experience includes roles at Apple as a member of the Tier 1 support team for the iPhone launch, as well as positions at Amazon as Investigations Manager and Computershare Australia in customer service. Kim's educational background includes multiple distinctions in Business Studies and Management, along with qualifications in Electronic Engineering and Electrical and Instrumentation.
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