Laura Canales is a seasoned Senior Operations Manager with over six years of experience in the start-up and tech sectors. Currently, they serve as a Senior Program Manager at Amazon while also pursuing an MBA at EGADE Business School, having previously earned a degree in Public Health from Universidad Autónoma de Nuevo León. Laura has demonstrated a strong track record in leadership, having been promoted twice within five years at DiDi, where they focused on enhancing customer experiences and launching innovative products across LATAM. They are committed to collaborating with diverse teams to drive impactful strategies and improvements in customer service.
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