Lauren Chase is a Senior Customer Success Manager at Amazon, where they focus on enhancing user experiences and fostering strong relationships. Previously, Lauren held various roles, including Senior Customer Success Manager and Customer Success Team Lead at Lively, Inc., achieving an NPS score of 89 and managing nearly 300 accounts. They also served as Head of Operations & Customer Experience at The Buttermilk Company, streamlining operations and marketing strategies. In addition, Lauren has experience as a Business Development Representative at FUEL CYCLE and worked as a Sales and Customer Service Representative at Awareness Technologies, where they developed expert knowledge in their field. Lauren completed the UX/UI Design Career Track at Springboard in 2023 and participates as a Founding Mentor at Possible, guiding individuals exploring career paths in tech.
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