Lauren MacNeish is a Senior Content Designer at Amazon with over ten years of experience in creating user-friendly digital experiences. Currently, Lauren leads content design for customer service experiences that serve millions globally and has successfully reduced customer contact by over 1.5 million in 2024. Previously, Lauren has built content design practices at J.P. Morgan and Hilton, focusing on the interplay between content, regulation, and experience design. With a strong commitment to accessibility and a keen interest in how AI is revolutionizing design, Lauren continues to develop tools and systems that enhance content quality and prioritize user-centered solutions. Lauren holds multiple diplomas in digital marketing, UX design, and copywriting.
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