Lesley Heaney currently serves as the Director of Asia Pacific Outsourcing at Amazon, a position held since October 2020. Prior to this role, Lesley held several senior positions at O2 (Telefónica UK) from September 2010 to September 2020, including Head of Customer Service Commercial and Complaints, Head of Consumer Service, and Head of Outsource Operations. Lesley's career also includes experience as Operations Manager at Prudential Assurance from August 2005 to September 2010, General Manager at beCogent Ltd from 2002 to 2005, and Operations Manager at ntl:Telewest Business from 1995 to 2002. Lesley obtained a MA (Hons) in English and History from the University of Glasgow and an LLB in Law from the University of Strathclyde.
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