Lia A. is the WW Lead of Strategic Programs and Intake for Amazon Stores Customer Service. With a background in product development, program management, and human resources, they have effectively managed global teams and diverse projects throughout their career. Lia previously held roles such as Sr. Manager for Customer Experience and Clinical Operations at Amazon, leading initiatives that improved customer and clinician experiences across multiple service lines. Currently, they are pursuing a degree in Management at The Pennsylvania State University. Their leadership and strategic thinking have consistently driven results in challenging, cross-functional environments.
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