Liyan Chen is an experienced Program Manager at Amazon Global Logistics, with a strong background in Business Development and Client Services. Having previously served as a Senior Operations Manager at Genpact from 2011 to 2017, Liyan excelled in team leadership, ensuring compliance with operating procedures and achieving high client satisfaction scores. Liyan's career began in 2004 as a Call Center Agent, where they quickly advanced to supervisor roles, demonstrating effective people management and performance improvement strategies. Liyan holds a Bachelor of Economics in International Business from Dongbei University of Finance and Economics, obtained in 2004.
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