Luca Acireale has extensive experience in customer engagement and process improvement, having worked at ASOS.com from May 2018 to September 2021 in various roles including Process & Engagement Analyst, Customer Care Advisor, and Knowledge Management Specialist. Key achievements include driving customer experience improvements through data analysis with tools like PowerBI and Microstrategy, managing customer inquiries in multiple languages, and enhancing knowledge management processes. Currently, Luca serves as a Process Control Specialist at Amazon, following a brief tenure as a Sales Representative at Optima Italia S.p.A. Luca holds a Bachelor's degree in Communication Sciences and a Master's degree in Internationalization of Business Relationships from Università di Catania.
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