Mahesh Kumar J is a technology and product leader with around 20 years of experience in the IT industry. They have a strong background in product management, technical program management, and technology consulting, particularly in contact center solutions on AWS. Mahesh has held senior roles at companies such as Genesys, Infosys, and Charles Schwab, where they focused on enhancing customer experience through innovative digital solutions and automation. Currently, they serve as a Senior Technical Program Manager at Amazon while also pursuing a Bachelor of Technology degree in Electronics and Communications Engineering from Sri Krishnadevaraya University.
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