Manideep Roy

Manideep Roy has a diverse background in customer support and operational management, with experience at Infosys BPO and Amazon. At Infosys BPO, Manideep held positions as Associate and Senior Associate, focusing on customer support through various channels and providing guidance on escalated contacts to enhance team efficiency. Transitioning to Amazon, Manideep served as a Real-Time Analyst, Workflow Specialist, and Program Manager, where responsibilities included maintaining SLA targets, developing automated tools for break allocation, creating real-time tracking solutions, and collaborating with various teams to enhance employee training and performance pathways. Manideep's tenure at Amazon also included significant contributions to the Transaction Risk Management team, emphasizing innovative strategies to safeguard eCommerce transactions. Education includes schooling from South Point.