Marc Luker

Principal Product Manager, Customer Excellence & Insights - Amazon Customer Service

Marc Luker is a Principal Product Manager at Amazon, where they lead the technology, data reporting, and security roadmap for the Customer Obsession Learning organization. With over 10 years of experience in product management, Marc has a history of delivering innovative solutions that enhance customer satisfaction and loyalty. Previously, they have held roles such as Sr. Product Manager at Amazon and Associate Editor at McGraw-Hill Education, and they possess a Bachelor of Science in Chemical Engineering from The Ohio State University, as well as advanced degrees in Creative Writing. Marc is dedicated to using their skills to create products that positively impact both customers and employees.

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Seattle, United States

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