Marcel Raffoul

Marcel Raffoul is currently the Principal of Quality at Amazon Customer Excellence Systems, where they focus on quality strategy and operational excellence, enhancing processes and reducing defects across multiple regions. With over a decade of experience in various roles at Amazon, Marcel has successfully led significant quality initiatives, achieving notable reductions in Inventory Record Defect Rate and improving direct quality rates. Prior to their current position, Marcel held several leadership roles, including Operations Manager and Managing Director at other organizations, where they drove operational improvements and productivity gains. Marcel earned a Bachelor of Applied Science in Business Management from Indiana University-Purdue University at Indianapolis.