Melissa Waterman is an experienced Operations Leader specializing in the financial services and telecommunications industries. They held the position of Vice President of Performance Management for Customer Contact Centers at Santander US from 2011 to 2019, overseeing strategic planning and workforce management for a 500-seat multi-site center. Subsequently, they worked as a DSL Network Support Manager at Amazon until 2022. Melissa also served as Capacity Planning Manager at Cox Communications from 2008 to 2011, focusing on call center functions and business analytics. Currently, Melissa is pursuing a degree at the University of Phoenix.
Location
Boston, United States
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