Michael Donelan is an experienced leader specializing in headcount planning with a strong background in contact centre management. Having served as a Performance Manager at HSBC Bank plc from 2007 to 2011, Michael subsequently took on several senior roles at HSBC, including Senior Planning Manager and Lead Planning Manager, where they led teams responsible for resource planning across multiple markets. Currently, Michael is a Senior Headcount Planner at Amazon. They hold a degree in Biochemistry from the University of Liverpool, completed in 1995. Outside of work, Michael enjoys swimming, participating in sports with family, and pursuing photography.
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