Michael Haynes is a seasoned professional with over 19 years of experience at Amazon, currently holding the position of Sr. Program Manager for Delivery Success. They have demonstrated expertise in customer experience, program management, and operations excellence, leading various high-impact initiatives that improved key performance metrics. Previously, Michael served as a Group Manager for Virtual Customer Service and has significantly contributed to mentoring future leaders through inclusion programs. They hold an Associate of Arts and Sciences from Columbia Basin College and are pursuing a Bachelor of Science in Business Administration from Western Governors University.
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