Michél Krause

Michél Krause is a seasoned Managing Director with extensive experience in outsourcing, vendor management, and customer experience. Previously, they held significant positions at Amazon, where they managed operational performance across global outsourcing locations, and at eBay, where they oversaw partner management and implemented outsourcing strategies. Michél also contributed to quality management and process improvement at Sitel, employing Lean Six Sigma methodologies. They obtained a Lean Six Sigma Black Belt and a Prince2 Practitioner certification, further enhancing their expertise in quality and project management.