Mike Dagan is a seasoned professional in program management and global customer experience transformation, known for expertise in AI, automation, and CRM strategy. They held the position of Lead Outperform Delivery Manager at Vertex from 2008 to 2012 and advanced to senior roles at Amazon between 2012 and 2018, including Senior Program Manager and Senior Manager, Program Management. Earlier in their career, Mike worked in various capacities at ClientLogic (now Sitel) from 1999 to 2004 and at Sitel from 2004 to 2007. Mike's foundational education includes completing Highers and Standard Grades at Grove Academy in Dundee, Scotland, from 1994 to 1999.
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