Misako Ota

Misako Ota is an internationally experienced problem solver and critical thinker with a focus on customer service and operations. Misako holds an MBA in International Business from California Lutheran University and has held various roles in a global food service company, including Crew Trainer, Shift Manager, and People Development Manager, where they developed skills in training, operations management, and customer experience. Currently, Misako serves as an Area Manager at Amazon, leveraging their extensive background to enhance team performance and customer satisfaction. They also contributed as a Tutor and Graduate Assistant at California Lutheran University and recently worked as a Customer Service Agent at Hallmark Aviation.