Mongiwa Ncube is an Operations Manager at Amazon, where they lead a hybrid workforce of over 120 customer service professionals supporting markets in the US, UK, and Germany. They have a proven track record in driving operational excellence through data-driven decision-making and developing high-performing teams aligned with Amazon's Leadership Principles. Previously, Mongiwa worked as a transcriber and research assistant, contributing to academic work and enhancing the quality of manuscripts. They have also served as a social worker, providing counseling and advocating for human rights within communities. Mongiwa holds a Master of Philosophy in Human Rights Law from the University of Cape Town.
This person is not in the org chart
This person is not in any teams
This person is not in any offices