Moustafa Essa

Moustafa Essa is a Continuous Improvement Manager at Amazon, bringing 17 years of experience in the BPO, educational, and retail sectors. They have held various roles, including Customer Care Operations Manager at Sutherland Global Services and Customer Success and Enquiries Manager at the British Council, where they focused on enhancing customer satisfaction and operational efficiency. Moustafa has consistently demonstrated leadership in managing teams, coaching for performance, and developing strategies to drive business growth. They earned a B.S.C. in Accounting and Business/Management from Thebes Academy.