Mukta Samant

Mukta Samant is a results-driven operations strategist with over 4 years of experience in optimizing contact center performance and enhancing customer experiences at global organizations like HSBC and Amazon. Currently, Mukta serves as a Product Manager at HSBC, leading a team of 40 employees and leveraging real-time performance dashboards to improve operational efficiency. They are pursuing a Master of Business Management in Operations, Sales, and Marketing from the Indian Institute of Technology, Bangalore, and hold a Bachelor of Commerce from the University of Mumbai. Mukta's expertise includes compliance, automation, and data-informed decision-making, which they apply to drive scalable outcomes and foster collaboration across multicultural teams.