Nadja Bium

Nadja Bium is currently the Global Customer Service & Retention Associate Director at Audible, where they lead high-value retention strategies and manage global vendor partnerships to enhance customer care metrics. Previously, Nadja held various roles at Amazon, Meta, and Cognizant Technology Solutions, focusing on customer engagement, product marketing, and team management. With a background in copywriting, content design, and project management, Nadja has demonstrated expertise in aligning cross-functional teams to drive operational efficiency and customer satisfaction. They began their career as a Freelance Copywriter, covering significant events in Brazil.