Nafees Syed is a Senior Manager at Amazon, specializing in Customer Insights and Analytics. With a strong background in customer service operations, Nafees leads a team of five program managers focused on enhancing customer-agent matching to minimize manual intervention and financial losses. Previously, Nafees held various roles at Amazon, including Program Manager II, where they successfully implemented cost-saving initiatives totaling $7.2 million and drove product enhancements through data analysis. Nafees holds a Bachelor of Technology in Electrical and Electronics Engineering from Jawaharlal Nehru Technological University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices