Nancy Yao is a performance excellence consultant and Senior Program Manager with a strong focus on continuous improvement and operational excellence. They have accumulated years of progressive experience in various roles, including operations management at Amazon, where they implemented systems that significantly reduced defects and improved quality metrics. Nancy holds a Master of Science in Management Information Systems from Bowie State University and is pursuing a Bachelor of Science in Criminal Justice from the University of Maryland Eastern Shore. Their expertise in project management, instructional design, and quality assurance underpins their commitment to fostering a culture of continuous learning and improvement.
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