Natalia Selva is a Program Manager, Team Manager, and Scrum Master with 9 years of experience in technical problem resolution and technology service desk understanding. They served as a Team Leader at Teleperformance from 2016 to 2020, and worked as a Bilingual Customer Service Representative. Currently, they are a Risk Manager at Amazon and are pursuing a degree in Industrial Engineering at Universidad Internacional de las Américas, expected to complete in 2026. With a focus on continual service improvement, Natalia possesses expertise in coaching and leading teams contributing to data analysis for AI machine learning.
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