Natasha Smith

Natasha Smith possesses extensive experience in customer care and management across various roles within the fields of call center operations and team leadership. Natasha began career as a Mail Associate at First Data Remitco and progressed to a Violations Customer Care Assistant at ACS State and Local Solutions, where responsibilities included data management and financial recovery. After serving as a Call Center Team Leader at ACS State and Local Solutions and Xerox Services, Natasha moved to Amazon, taking on roles such as Operations Manager and Learning Coordinator. In these positions, Natasha managed large teams, developed strategic plans, and implemented cost-reduction initiatives. Natasha holds a Bachelor's degree in Community and Human Services from SUNY Empire State College, earned from 2018 to 2022.