Neeraj Soun is a skilled customer service professional with experience in both Radical Minds Technologies Pvt. Ltd. and Amazon. At Radical Minds Technologies, from July 2019 to August 2020, Neeraj handled customer complaints, provided solutions within time limits, and managed sensitive customer information, using active listening to diffuse tense situations. Since September 2020, Neeraj has served as an Amazon Business Customer Service Representative, expertly managing inbound customer inquiries and delivering timely resolutions. Currently working as a Resolution Specialist at Amazon, Neeraj focuses on complex customer escalations, collaborating with multiple teams to enhance customer experience and operational efficiency. Neeraj holds a Bachelor of Arts degree from Delhi University.
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