Neha L is a seasoned consultant specializing in Customer Management Strategy, focusing on customer loyalty, care, and key account management. With experience at Morgan Stanley from 2006 to 2010 in Customer Insights Consulting, Neha was responsible for value creation and project execution in the financial sector. Currently, as a Business Growth Strategist at Amazon since 2012, they develop customer experience solutions and strategies for enhanced customer satisfaction. Neha holds an MBA in Corporate Finance and Strategy from Northwestern University's Kellogg School of Management and a Bachelor of Commerce degree from Delhi University. Additionally, Neha is working on a thesis titled "Changing landscapes of Customer in eCommerce Industry."
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