Nikhil M.

Nikhil M. is the Head of Customer Service and Customer Experience at Amazon Australia, having previously served as the Country Leader for Customer Service and a Senior Program Manager in Customer Experience for Amazon's Indian consumer business. With extensive experience in Lean Six Sigma and continuous improvement, Nikhil has held leadership positions across multiple organizations, including GENPACT and Anheuser-Busch InBev, focusing on transformation and quality initiatives. Nikhil earned a Bachelor of Commerce from Symbiosis International University, an MBA from Symbiosis Institute of Business Management, and a postgraduate degree in Artificial Intelligence from Great Lakes Institute of Management.