Nitin Nagpal is a strategic leader with over 20 years of experience in business process management. Currently serving as the Vice President of the Consumer & Enterprise Tech Unit at Firstsource, Nitin manages and grows the technology portfolio while delivering innovative solutions and driving operational excellence. Previously, Nitin held significant roles, including Vice President at Startek, where they led BPO services and digital transformation initiatives, and Director of Client Success and Transformation at Infosys BPM, managing key accounts in the Technology sector. Nitin is passionate about building high-performing teams, fostering collaboration, and delivering exceptional results, supported by multiple certifications in strategic thinking and leadership. Nitin continues to enhance their expertise through the Strategic Leadership Development Programme at the Indian Institute of Management Bangalore.
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