Noreen Gomez is a seasoned professional with 17 years of experience in operations management, particularly within Global Customer Service, Technical Support, and Sales in sectors such as Medical Services, Telecommunications, and Retail. They have demonstrated exceptional leadership skills, focusing on team building, operational improvements, and cost efficiency while enhancing customer experience and retention. Noreen has notably implemented metrics like Net Promoter Score (NPS) and First Contact Resolution (FCR) to advocate for customer satisfaction. Currently, they serve as the Sr. PgM AU Country Lead at Amazon, where they lead initiatives to strengthen service delivery and compliance globally. Prior roles include significant positions at Concentrix and Medtronic, emphasizing project management and operational excellence.
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