Palak Lamba is a seasoned professional with a decade of experience in customer strategy, program management, and business growth. Currently serving as a Senior Program Manager at Amazon, Palak is responsible for launching and scaling new business initiatives that enhance customer experience and drive profitability. Previously, they led the Customer Experience Management function at ACT Fibernet, significantly improving customer engagement and operational efficiency. Palak holds a B.Tech in Computer Science and an MBA in Lean Operations and Systems.
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