Penny Mao is an accomplished professional with extensive experience in program management and operations across leading technology companies. At Amazon, Penny is currently serving as a Senior Program Manager, focusing on transforming seller support through the implementation of AI-powered Machine Translation technology, which has significantly reduced operational costs and response times. Previously, as a Delivery Director at CSI Interfusion, Penny led North American operations for a substantial portfolio, emphasizing growth through collaboration and data-driven strategies. Earlier experience includes a role as a Senior Program Manager at Microsoft, where Penny managed the Localization Validation Service for Global Office Products in multiple languages and developed a Power BI Dashboard that enhanced efficiency. Penny holds a Bachelor's degree in Computer Science and International Trade from Dalian University of Technology, a BI Certificate from the University of Washington, and is pursuing a degree in Artificial Intelligence from Duke University.
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