Peta Sylvester has a robust background in support and escalations, with notable experience from iiNet as a Floor Walker where key performance indicators were consistently met through effective coaching and real-time data analysis. At Amazon, Peta progressed to a Senior Support Analyst role, managing complex issues related to book republishing and ensuring quality service delivery while training teammates. Proficiencies include data analysis, program management, and business process improvement, complemented by ongoing education towards a Bachelor of Arts from the University of South Africa.
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