Phenix Byrd

Sr UX Writer - Amazon Retail Customer Service

Phenix Byrd is a Senior UX Conversation Designer at Amazon, specializing in AI conversation design to enhance user engagement and build trust with AI assistants. They have previously worked as a Sr Growth Marketing Manager, where they optimized messaging for Alexa devices and crafted marketing content. Phenix has also held roles as a UX Research Intern at Poker Power and as an MBA Intern at Google, focusing on user insights and product enhancements. They received their MBA from the University of Michigan in 2022 and hold a Bachelor’s degree in Public Policy Studies from Duke University.

Location

Seattle, United States

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