Poonam Verma is an experienced Operations Leader with over 13 years of expertise in managing end-to-end project implementation for B2B and SaaS organizations. Currently serving as a Sr Marketing Ops Manager at Amazon, Poonam specializes in risk management, cross-border payments, and operational excellence. Poonam has successfully led initiatives that enhance customer experience and drive measurable results, with a proven track record of building and scaling global payment operations teams. Previously, Poonam worked at IBM as an IT Analyst and held various roles at Amazon, contributing to the launch of multiple Amazon Marketplace initiatives and developing competitive pricing strategies across regions. Poonam earned a degree from Jawaharlal Nehru Technological University and completed high school at Kendriya Vidyalaya.
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